Deloitte Health Forward Articles: Age-Friendly Care May Improve Experience, Outcomes for Older Adults, and ‘What Matters Most’ to Patients is Key for Age-Friendly Care
Deloitte has published a two-part article series exploring the evolution of age-friendly care. Part one, "Age-Friendly Care May Improve Experience, Outcomes for Older Adults," poses seven questions to Terry Fulmer, PhD, RN, FAAN, JAHF president. Part two, "‘What matters most’ to Patients is Key for Age-Friendly Care," poses ten questions to Dr. Nimit Agarwal, director of Geriatric Medicine, Banner Health.
The articles highlight the challenges and benefits for healthcare organizations as they adapt their approaches to caring for older adults. Jay Bhatt, D.O., Managing Director of the Deloitte Center for Health Solutions, Deloitte Services LP, conducted the interviews:
- In part one, Dr. Fulmer emphasizes the importance of the Age-Friendly Health Systems 4Ms framework (what Matters, Mentation, Medication and Mobility) as essential elements for delivering high-quality care to older patients. With implementation in over 5,000 healthcare facilities across the U.S. and internationally, the initiative aims to improve health outcomes, reduce hospital stays, and enhance patient satisfaction.
- In part two, Dr. Nimit Agarwal talks about the Age-Friendly Health System program that Banner Health introduced at its academic medical centers in Phoenix and Tucson. This initiative was spearheaded in Phoenix by the newly-established Division of Geriatric Medicine at Banner University Medical Center. Dr. Agarwal answers questions about how the initiative has been received by patients and their families and offers advice to hospital executives who are trying to incorporate Age-Friendly Care into their strategy.
Read the first article.
Read the second article.
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Learn more about the Age-Friendly Health Systems initiative.
