IHI Guide: How to Have Conversations with Older Adults About “What Matters”
The Institute for Healthcare Improvement has released a guide, "How to Have Conversations with Older Adults About What Matters," for all care team members of older adults.
Asking about — and acting on — What Matters to older adults means knowing and aligning care with each older adult’s specific goals and preferences across settings of care. This includes, but is not limited to, care through the end of life. What Matters is one of four Age-Friendly Health Systems evidence-based elements of high-quality care for older adults: What Matters, Medication, Mentation, and Mobility.
The guide is for those who care for older adults, in any setting, to help jumpstart conversations about What Matters:
- this includes all care providers: individual staff - care teams
- working with older adults who are: healthy - experiencing chronic, sudden, or serious illness
- in settings such as: inpatient hospital - primary care - cancer care - skilled nursing facility - nursing home -home-based care - convenient care - specialty service such as rehabilitation - other settings
To learn more and to go to the guide, click here.
To go to a related toolkit, “'What Matters' to Older Adults?," click here.
To go to this and other Age-Friendly Health Systems resources, click here.
To learn more about JAHF's support, click here.



