Change AGEnts in Action

Making the Voices of
Older Americans Heard in Health Policy

Policy and Communications

Renée Markus Hodin, Project Director of Voices for Better Health.

As a geriatrician, Gregg Warshaw, MD, has watched with mounting frustration as older adults are bounced back and forth between nursing homes and hospitals—decisions often driven by the different financial models used by Medicare and Medicaid.

“The Hartford Change AGEnts Initiative offers me an inter-professional community of geriatrics/gerontology/policy expert colleagues committed to improving the care of older adults. It provides a valuable forum to gain new skills to understand the process of policy development and implementation, as well as networking opportunities to team up with others to have greater influence than I ever could working on my own.”
-Gregg Warshaw, MD

“It’s just not possible to provide good care with this fragmented system without huge effort,” Dr. Warshaw says. “We need to find a simpler way to manage the care of these patients that is more effective and more efficient.”

A former president of the American Geriatrics Society and former project leader for the Hartford-funded Geriatrics Workforce Policy Studies Center, Dr. Warshaw is now working with Community Catalyst, a national, nonprofit health care advocacy organization, to realize this goal.

Through its Hartford-supported Voices for Better Health project, Community Catalyst is working to ensure that the demonstration projects provide person-centered integrated care for people eligible for both Medicare and Medicaid in five states: Michigan, New York, Rhode Island, Washington, and Ohio. The Hartford Foundation’s support leverages an initial investment from The Atlantic Philanthropies aimed at bringing consumer perspective to efforts to improve care for this vulnerable population.

“We’re supporting coalitions of health care advocates, including disability and senior organizations, to lend a consumer voice on the development and then implementation of the redesign of care,” says Renée Markus Hodin, Project Director of Voices for Better Health. “We’re trying to make sure the consumer voice is there—credible, visible, and able to go toe-to-toe with other stakeholders who are usually better funded and organized.”

Older adults represent approximately 60 percent of the dual eligible population and tend to be frailer and sicker than most Medicare beneficiaries. Hartford’s support is aimed at ensuring the demonstrations make use of geriatrics expertise and best practices in order to improve the quality of life for older adult dual eligibles.

Carol Regan, Senior Advisor to Community Catalyst, said: “A lot of our work is based in education and advocacy to get policymakers, health care plans, providers, and other consumer advocates to understand the importance of addressing geriatric care specifically.”

Adding Geriatrics Perspective to Advocacy

Dr. Warshaw, who directed the geriatric medicine program at the University of Cincinnati’s College of Medicine, is serving as a senior advisor to Voices for Better Health and worked with the Universal Health Care Action Network (UHCAN) Ohio to bring geriatrics expertise into the dual eligible demonstration project there before his recent move to North Carolina.

It was Ohio’s decision in 2012 to apply for the demonstration funded by the Centers for Medicare and Medicaid Services that led Dr. Warshaw to seek the skills and tools he believed he needed to influence public policy and be an effective advocate. He applied to the Health and Aging Policy Fellows program and was accepted, spending part of his fellowship working with Hodin, Regan, and UHCAN Ohio leaders.

“I really felt they were so far ahead of me in understanding the demonstration as well as understanding how we might have some influence on it that I would do nothing but gain by partnering with them,” Dr. Warshaw says. “And I’ve been fortunate that they felt there was something they had to gain by partnering with me. What we’ve learned is that the geriatrics perspective and clinical experience does add something to our advocacy.”

Geriatrician Gregg Warshaw, MD, examines a patient at DuBose Health Center at The Cedars, a retirement community outside Chapel Hill, NC.

Regan says the Hartford funding has made it possible for Community Catalyst to enlist geriatric providers—mainly physicians, but also nurses, and increasingly, social workers—in each of the five states to work with the state coalitions.

“My main job has been talking to doctors about it, as well as talking with other organizations about the best ways to work with doctors to make the project successful,” Dr. Warshaw says. “A lot of my work has been trying to explain what the potential benefits are of integrated financing for the care of frail older people with Medicare and Medicaid. It’s not always obvious to everybody why that’s important and what it can offer. But having worked in this area for so long, I understand why it’s important.”

All three have taken an active role in the Hartford Change AGEnts Initiative. Dr. Warshaw and Hodin attended the first annual Change AGEnts Conference in Philadelphia in December 2014. Hodin joined Hartford Senior Program Officer Amy Berman in presenting at the conference on how to use traditional media and social media to build support for better care for older adults and their families.

The ability to network with the Change AGEnts has proven especially valuable; Community Catalyst has already expanded connections to geriatric social workers to support advocacy efforts.

“We’re getting as much as we give,” Hodin says.

Change AGEnts in Action

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