Meaningful Consumer Engagement: Training the Consumer
More and more, delivery systems, including health plans and provider groups, are expected to develop consumer engagement strategies to elicit and act upon ongoing feedback from consumers and their family caregivers. The consumer voice is critical for these delivery systems to fully understand the diverse needs of its consumers as they coordinate a complex web of person-centered health care services and social supports. This webinar will focus on the training approaches, tools and content needed to help consumers “on-board” to their new role on their health care delivery system’s consumer advisory committee
You are invited to attend the third webinar in the Meaningful Consumer Engagement Webinar Series hosted by the Centers for Medicare and Medicaid Services in collaboration with The Lewin Group and Community Catalyst. The webinar will be held on Wednesday, July 30, 2014 at 2:00 PM EDT.
More and more, delivery systems, including health plans and provider groups, are expected to develop consumer engagement strategies to elicit and act upon ongoing feedback from consumers and their family caregivers. The consumer voice is critical for these delivery systems to fully understand the diverse needs of its consumers as they coordinate a complex web of person-centered health care services and social supports.
This webinar will focus on the training approaches, tools and content needed to help consumers “on-board” to their new role on their health care delivery system’s consumer advisory committee. Althea McLuckie, a consumer with training and leadership experience on a consumer advisory committee, will share her personal insights on the subject.
Featured Speakers:
• William Dean, JD, MSW, Manager, Delivery System and Consumer Engagement, Community Catalyst (Moderator)
• Erin McGaffigan, PhD, MSW, MS, Consultant, Consumer Engagement and Training
• Althea McLuckie, Consumer Member, Mi Via Advisory Committee, Centennial Care – New Mexico, and CEO, National Participant Network
After the presentation, there will be an opportunity to ask questions and participate in a practical discussion.
Please contact William Dean at wdean@communitycatalyst.org with any questions. Please be sure to register by Friday, July 25.
