Coalition for Care Partners: Two Peer-Review Shared Access Papers on Patient Portals
The Coalition for Care Partners has two new peer-review shared access papers published about patient portals and care partners.
The first article, "Shared Access to Adults' Patient Portals: A Secret Shopper Exercise," explores how allowing shared access to a patient’s portal helps care partners obtain vital health information and helps to facilitate communication with the healthcare team. To understand the barriers involved in accessing shared patient portals, a study was conducted, and participants attempted to grant or receive shared access to a patient portal. A survey was then sent for participants to complete once they were successful or unsuccessful in doing so. They found that the most common barriers included complex technology and insufficient tech and staff support.
The second article, "Patient Portals Fail to Collect Structured Information About Who Else is Involved in a Person’s Care," addresses the difficulties families and patients encounter when they are unable to access or provide access to portals at critical times. The authors share personal narratives and perspectives from care partners and patients to elaborate on previous studies and provide more evidence of the cruciality for patient portals to include all persons involved in a person's care.
Read Shared Access to Adults' Patient Portals: A Secret Shopper Exercise.
Read Patient Portals Fail to Collect Structured Information About Who Else is Involved in a Person’s Care.
Learn more about Coalition for Care Partners.
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